References

Wendy Still, 1792 Allison Street, Vancouver
David and Deb Cottrell, 6209 Imperial Avenue, West Vancouver
Sylvia and Giovanni Bitelli, 4925 Keith Road, West Vancouver
Jackie Frioud and Mark Jarvis, 6525 Madrona Crescent, West Vancouver
Helene Aspinall and Marcus Bowcott, 1347 Oakwood Crescent, North Vancouver
John Willett and Penny Gibbs, 5711 Owl Court, North Vancouver
Malcolm and Liza Pitches, 2433 Lawson Avenue, West Vancouver
Don McAdam, 3647 Loraine Avenue, North Vancouver

Character

• I recommend him to all my friends. - Deb and David Cottrell.
• Richard is professional, knows his stuff, listens to the client and yet has the ability to help clients make the right decision. He never pressures, but he's able to show the way. - Giovanni and Sylvia Bitelli.
• The thing I like most about him is that I never feel he's trying to pull anything over on me. I feel like he's really working for us. I like the way he deals with other realtors. He's really business-like, really fair. He seems to be able to see all sides of the issue. - Jackie Frioud and Mark Jarvis.
• There was no hype and no pressure on me to do anything. He was very easy to deal with. - Don McAdam.
• He's very trustworthy. We didn't even think of going with anyone else because we like him. - John Willett and Penny Gibbs.

Information selling techniques

• He really tried to figure out what we wanted. - Marcus Bowcott and Helene Aspinall.
• He's a strong believer in checking your numbers. He really helps his clients to see beyond the pretty kitchen. - Giovanni and Sylvia Bitelli.
• He does a lot of research. He really knows what's out there. And he's on top of what's out there as soon as it comes up. - Jackie Frioud and Mark Jarvis.
• Richard does his homework. We just didn't want a high-powered, pushy type you know, somebody you feel uncomfortable with. We just felt really comfortable with him. He's a great guy. - Malcolm and Liza Pitches.

Effective use of marketing techniques

• He got quite a lot of interest up before anyone was allowed to see the house. - Jackie Frioud and Mark Jarvis.
• He's very good at creating market demand. He doesn't just release the property. He builds up the expectations of people. - David and Deb Cottrell.

Pricing ability

• We were very happy with the price we got when we sold our lot. I never felt pressured at any time to change my price or accept a different offer. He's wonderful. - Jackie Frioud and Mark Jarvis.
• Richard certainly knew his stuff. He knew the area and I was impressed with his knowledge of what was going on in the real estate business in North Vancouver. He knew what he was talking about. - Don McAdam.

Understanding of buyer behaviour

• He knew where to look. He knew the kinds of things I wanted. - Don McAdam.
• He knew exactly what we wanted. He knew it was going to be hard for us to find what we wanted within our price range. He was really patient with us. - Liza and Malcolm Pitches.
• His understanding of human nature is excellent. - Wendy Still.

Service Orientation

• I think his service was great, right to the time we moved out. He's very organized. He doesn't jump the gun. - David and Deb Cottrell.
• I didn't have any stress at all, which is perfect. It's got to do with the way Richard handles things; he's very easy to deal with. - Don McAdam.
• If we ever have to sell our house again, we would certainly contact Richard. He really just bent over backwards. He was always so encouraging. We saw so much of him. He'd pop by. He did many opens for us. - Liza and Malcolm Pitches.